Terms of services:


As we try to simplify ladder safety we do not want to complicate anything else. Therefore we have set out our legal terms and conditions in black and white for you. When we accept your order, this means you agree to our terms. If there is anything missing or you are not sure of anything, please do not hesitate to call us or email us.

Retrasafe.com is a site operated by Retrasafe Ltd.

We are registered in the UK under company number 9633486 and with our registered office at 21 Sykes Street, Cleckheaton, BD19 5HA.

Our main trading address is : 21 Sykes Street, Cleckheaton, BD19 5HA.

Our VAT number is 235 7201 27. Our main contact email is info@retrasafe.com and contact number is 0113 320 7795.

The description of the Goods is as set out in the website, brochures, leaflets or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes if they affect your order.

If a Good is unavailable in the timeframe stated, we will notify you and try to replace this with a similar substituted Good at no extra cost. If you are unhappy with the substituted Good, you can return the item to us following our returns policy.

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

If the Goods is listed at an incorrect price due to human or technical error, we shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been set aside on your credit card. If any order is cancelled we will notify you of the cancellation with an explanation as soon as possible.

By pressing the ‘Buy Now’ button on the website you are agreeing to the terms and conditions set out. It is your responsibility to check that you have given us correct information and notify us as soon as possible if there are any errors. We cannot guarantee any changes to errors once the order has been confirmed by email from us.

Prices on the website are exclusive of VAT and delivery. These will be added on at the time of placing an order.

Payment is done online via credit or debit card. Order confirmation will be sent once monies are received. Payment is taken at point of sale unless you have contacted us with regards to other payment option. Please contact us for more information.

Delivery times are given when placing an order. If there is a delay, we will notify you. Delivery dates are not guaranteed, but we will endeavour to meet them. All deliveries should be delivered within 28 days of the delivery date.

Delivery prices will be given during check out as they vary for different products and addresses. Please contact us if it is international delivery before placing an order.

Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, G84. Please contact us before placing an order to discuss the charges.

We may deliver the Goods in instalments if there is a shortage of stock or other genuine and fair reason, we will not charge you extra if this is the case.

If you or your nominee fail to take delivery of the Goods or refuse delivery, through no fault of ours, we have the right to charge you handling and redelivery costs.

In accordance with the Consumer Protection Regulations 2000 Distant Selling Act, as you are buying the Goods online you have the right to cancel your order without having to give a reason at any time within the cooling off period of seven working days of receiving the product.

Goods must be returned to us in the original condition and packaging that it came in for a full refund. Please obtain proof of postage when sending Goods back as we cannot offer a refund if the Good is lost in transit. Please send the Goods back within 14 days of notification for a full refund to 21 Sykes Street, Cleckheaton, BD19 5HA. Postage will only be refunded if the Goods are faulty. Refunds/exchanges will be given once Goods are returned to us.

All Goods are guaranteed for 2 years against defects from faulty materials or workmanship, unless otherwise stated. RetraSafe Ltd shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing), misuse, alterations, or repair of the Goods without our approval. This guarantee does not affect your statutory rights.

All ladders are made to BS EN131 standards and are tested to 150kg. Stabilisers have been tested to loads over 150kg at 75o and 65o.

Any personal data given lawfully to us will be stored and used to provide the information, goods and services offered through our website to you, for billing and order fulfilment only in accordance with the Data Protection Act 1998. No financial information, such as credit or debit cards are stored by us.

If you sign up to our newsletter, we may use your email address to send you information about our products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time by contacting us by email or phone.

We may monitor traffic to our site and collect the following information:

The IP address of your computer

The referring website from which you have got to our website from

The reasons for this are to make ongoing improvements to our website on this data and to see our most popular sources of business.

We may disclose your personal data:

To third parties such as our courier service to help process your order. Your personal data will be handled in a fully confidential manner under the Data Protection Act.

In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights and personal safety of person/s.

We will not share your data with any other third party or agency.

Retrasafe is a registered trademark in the UK. All articles, images and text on the website are protected by copyright. The products are patent pending: GB2538852, GB2537143 and covered by European Design Rights. For reproduction and licensing requests please contact us. We will prosecute any persons using our property without authorisation.

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

Our full contact details for any correspondence:

Retrasafe Ltd

21 Sykes Street


West Yorkshire

United Kingdom

BD19 5HA

0113 320 7795